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AI-ASSISTED CUSTOMER SUPPORT

Support that starts with what your team knows.

Turn your support knowledge into useful, source-backed answers. Keep conversations organized, bring people in when they are needed, and track the issues that need follow-through.

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Knowledge-backed answersHuman handoffTicket tracking

SupportAI assistant

Knowledge-powered support

Example preview
Example support conversation

Customer question

What should I try when I can’t access my account?

Suggested answer

AI-assisted

Start with the account recovery steps in your help guide. If the issue continues, check the customer’s details and pass the case to a support agent for follow-up.

Example source references

Account recovery guideSupport handoff notes

Human handoff when needed

Continue into a conversation or ticket

Illustrative content · Not connected to a live backend

THE SUPPORTAI WORKSPACE

One place for knowledge, answers, and follow-through.

SupportAI connects the information your team uses with the work that moves each support issue forward.

01

KNOWLEDGE HUB

Bring your knowledge together

Upload support documents or add a URL so your team has a clear place to build answers from.

02

AI-ASSISTED ANSWERS

Answers with their sources

Help agents respond using your indexed knowledge, with source citations and a low-confidence signal when an answer needs care.

03

CONVERSATION WORKSPACE

Keep the whole conversation in view

Create and review support conversations, follow messages, and escalate cases when a person needs to step in.

04

TICKET FOLLOW-THROUGH

Turn issues into trackable work

Create tickets, assign ownership, set status and priority, and keep useful notes alongside the issue.

FROM QUESTION TO RESOLUTION

A clearer path through support.

Help your team find useful context, respond with confidence, and keep ownership clear when an issue needs more attention.

Explore SupportAI

STEP 01

Connect your knowledge

Start with the guides and documentation your team already trusts.

STEP 02

Find a grounded answer

Use AI-assisted responses with citations that help your team check the context.

STEP 03

Resolve with your team

Continue the conversation, escalate when needed, and track follow-up in tickets.

BUILT FOR TEAM WORKFLOWS

Keep the knowledge close. Keep the next step clear.

Organization-aware access, knowledge management, conversations, and tickets come together in one support workspace.

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